Privacy Policy

Introduction

True Resolve Solutions ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, address, telephone number, and email address
• Social Security Number (when necessary for collection purposes)
• Date of birth and identification documents
• Financial information including account numbers and payment history
• Employment information

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide debt collection and accounts receivable management services
• To verify your identity and locate individuals with outstanding debts
• To process payments and manage payment arrangements
• To communicate with you regarding your account
• To comply with legal and regulatory requirements
• To report to credit bureaus as permitted by law
• To improve our website and services
• To respond to inquiries and customer service requests

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Our Clients: We share information with the creditors who have engaged our services
• Credit Bureaus: We report account information to credit reporting agencies as permitted by law
• Service Providers: We may share information with vendors who assist in our operations
• Legal Requirements: We may disclose information when required by law, subpoena, or court order
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights Under the FDCPA

Under the Fair Debt Collection Practices Act, you have certain rights, including:

• The right to request validation of the debt within 30 days of initial contact
• The right to dispute the debt in writing
• The right to request that we cease communication
• The right to be free from harassment, false statements, and unfair practices

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information, subject to legal exceptions
• Opt-Out: Opt out of certain data processing activities

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to this website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: